My Resources to become a resourceful app

With the initial success of its mobile application, My Resources, Natural Resources Development Corporation Limited (NRDCL) is now going to include services related to timber and boulders within this year.

NRDCL’s mineral resources division General Manager Dorji Wangmo said the app currently offers services to sand buyers.

“We’re going to incorporate those services as well to make it more convenient for our customers,” she said.

As of May, there are around 1,075 customers, 484 transporters and 660 construction sites registered in My Resources app that NRDCL launched earlier this year.

The app was launched on February 21 to commemorate the birth anniversary of His Majesty The King. The app is aimed to provide efficient customer service and enhance service delivery.

The app enables the users to register, place orders for sand and make payments in one sitting at their convenience without having to visit NRDCL offices. Transporters interested to delivery sand can also register through the app.

Dorji Wangmo said that the app has made customer service efficient without having to visit the office. Before the launch of the app, people would stand in a queue in front of the Sales and Customers Service Center.

“But now people hardly visit offices or centres,” she said.

“The app has been launched at the right time. The app has led to less crowding in our offices and at the extraction site.”

Some truckers, who use the app, said that the app is handy because they are notified when they are scheduled to deliver sand without having to wait in line at the extraction site.

A trucker from Punakha said, “The app eases the service delivery with payment received immediately after submitting receipts.”

An app user said that it saves time since order and payments are made online which does not require him to visit offices physically.

NRDCL helps customers who visit their office to download and register via the app.

The app was developed in collaboration with Thimphu TechPark Limited.

Source- Kuensel, May 27, 2020

TechPark launches centre of excellence for software engineering

In line with His Majesty’s vision of using technologies to solve problems and prepare Bhutan for the future that is increasingly driven by disruptive emerging technologies, Thimphu Techpark launched the centre of excellence for software engineering yesterday.

About 25 information and technology (IT) professionals would look after the centre within the IT department of Techpark to develop enterprise resource planning (ERP) software and provide maintenance support for systems application products (SAP) system.

SAP-ERP system is a business process management software that allows an organisation to use a system of integrated applications to manage businesses and solve business management problems. The system helps the businesses manage their business processes effectively via a unified system.

In coming months, Techpark is expected to recruit about 20 additional developers and business analysts as the government outsourced two software development projects – Bhutan integrated taxation system and health information system.

The two systems are expected to revolutionise the automation of taxation system and health care system and bring multiple benefits to the people while saving cost.

Druk Holding and Investments (DHI) chairman, Ugen Chewang, said the projects would involve international partners and experts to enhance knowledge transfer and strengthen local capacities.

He said DHI wanted to separate Techpark from the real estate branch and develop into a centre where the country doesn’t need foreign IT firms and consultancy services. “We want to gradually build the competence of our people.”

According to him, outsourcing projects to foreign IT firms not only deprived Bhutanese of enhancing capacity but it also lacked effective maintenance after the systems were delivered because the firms were located outside Bhutan.

The centre of excellence for software engineering would also build capacity within Bhutan to export services to other countries.

The process of transforming Techpark into an IT service company was initiated in 2019 in line with His Majesty’s vision and the DHI roadmap 2030. “His Majesty’s clear articulation of the need for our country to prepare for a future driven by technologies has inspired this transformation,” Ugen Chewang said.

Source- Kuensel, February 22, 2020

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